At IYANS ELECTRIC, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or purchase our electric e-rickshaw vehicles. By using our services, you consent to the practices described in this policy.

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Information We Collect

We may collect different types of information to provide and improve our services. Personal information such as your name, email, phone number, address, and vehicle purchase or registration details may be collected. Payment information is also collected, but it is processed securely through authorized payment gateways. Additionally, we may collect non-personal information including your IP address, browser type, and pages visited on our website to better understand user behavior and enhance your experience. We may also gather information you provide voluntarily, such as feedback, surveys, or communications, to improve our services and customer support.

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How We Use Your Information

Your information is used to provide and manage our services efficiently. We use your personal details to process orders, payments, and vehicle registrations, and to provide maintenance, warranty, and customer support. Additionally, we may use your information to send updates, promotional offers, and newsletters, but only with your consent. Analyzing website usage helps us improve our services and optimize user experience. Finally, your data may be used to ensure legal compliance and to prevent fraud or misuse of our services.

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Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share certain information with authorized service centers and dealerships to facilitate vehicle servicing or delivery. Your data may also be shared with payment processors and banks to complete transactions securely. In certain circumstances, we may be required to disclose your information to legal authorities to comply with the law or protect our rights.

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Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. While we strive to maintain a secure environment, no online system can be completely secure, and we cannot guarantee absolute security of your data.

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Cookies and Tracking

We may use cookies and similar technologies to enhance your browsing experience, track user activity on our platforms, and improve our services. Cookies help us understand user preferences and optimize website functionality. You can manage or disable cookies through your browser settings; however, doing so may affect certain features or functionality of our services.

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Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. These include the right to access and update your information, request the deletion of your data, opt out of marketing communications, and restrict the processing of your personal information. To exercise any of these rights, you can contact us using the information provided below.

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Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect information from children. If we discover that personal data of a child has been collected, we will promptly delete such information to ensure compliance with this policy.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website along with the revised “Last Updated” date. Continued use of our services after such updates constitutes your acceptance of the changes.

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Contact Information

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